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Return to shopQUESTIONS CONCERNING YOUR ORDER
1. I ordered the wrong size. Can I still make a change?
If you ordered the wrong size, please contact us within 12 hours of placing your order.
We’ll do our best to make the change before your order ships. Unfortunately, once the order has been processed and shipped, we’re unable to make any modifications.
2. I used the wrong address. Can I still correct it?
As long as your item is not shipped yet, we can still change this for you. Please provide your last name, the correct address and your order number by emailing us at support@ltashirt.com, and we will take care of it.
3. I changed my mind. Can I still cancel my order?
As long as your items are not in production, we can still cancel your order. If the item is already being made, we cannot cancel it anymore. To cancel your order, email us as soon as possible at support@ltashirt.com or visit our Contact page.
4. Is there anything that I should be aware of when placing an order?
When checking out, double-check that your address is correct. Confirm that you have ordered the correct size and quantity. Please do not use special characters or accents, as they may cause issues that may delay shipping.
QUESTIONS ABOUT SHIPPING & HANDLING
1. Where does Ltashirt ship to?
Currently, we ship only to the United States. However, we have plans to expand to other countries.
Stay tuned. Feel free to contact us and let us know if you would like us to also ship to your location.
2. How long will it take for my item to be delivered?
Ltashirt is a small business committed to sustainability. Every item is made to order.
Our production time is calculated in 1-2 business days, and shipping time is around 4 – 5 business days.
Production time doesn’t include shipping.Delivery time is calculated by the sum of production time and shipping time. Generally, orders are delivered sooner than the delivery window, but we cannot guarantee this will always be the case.
3. What else should I know?
* We offer free standard shipping for every order above $6.99!
* We have mentioned estimated delivery time on every product page.
Need assistance?
If you have other questions, you can contact our email support: support@ltashirt.com, or visit our Support page, we are willing to assist you.