Dog Riding Rocket Sweatshirt

Your privacy matters to us. At Ltashirt, we are dedicated to safeguarding the personal information you share with us when using our website, services, or engaging in any interaction with our brand. This Privacy Policy explains how we collect, use, protect, and manage your data.

Information We Collect

We may collect the following types of information:

• Personal Information: Including your name, email address, shipping address, billing details, and contact number – typically collected when placing an order or signing up for an account.
• Order and Transaction Data: Such as your order history, product preferences, and purchase details.
• Device and Browsing Data: This may include your IP address, browser type, referral pages, and browsing behavior collected via cookies or similar technologies.

How We Use Your Information

We collect and process your information in order to:

• Fulfill and ship your orders
• Communicate with you regarding your purchases or inquiries
• Improve website performance and enhance user experience
• Send updates, offers, and newsletters (only if you opt in)
• Prevent fraudulent activity and ensure secure transactions

We do not sell your personal data to third parties.

Sharing with Third Parties

To operate our business efficiently, your data may be shared with trusted service providers, such as:

• Payment processors
• Shipping partners
• Marketing platforms (if subscribed)
• Analytics providers

These partners are required to use your information only to perform services on our behalf and must handle it securely.

Cookies & Tracking Tools

Cookies help us personalize your experience and track website usage. You can manage your cookie preferences via your browser settings. Disabling cookies may impact certain features of the site.

User-Generated Content

If you leave product reviews, comments, or other content on our site:

• Your submission may be visible to the public and indexed by search engines.
• We cannot control how others may use or interpret this information.
• Please avoid sharing sensitive personal data through public comments.

We are not responsible for any loss, misuse, or exposure of information you choose to make publicly available.

Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated or controlled by us. We encourage you to review the privacy policies of any third-party services you interact with.

We are not liable for the data practices, security, or content found on those platforms.

Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us to have it removed.

As of the date of this policy, we do not knowingly “sell” or “share” data of individuals under the age of 16 as defined under applicable laws.

Data Security

We implement appropriate technical and organizational measures to safeguard your information. However, no digital transmission or storage method is 100% secure.

We recommend avoiding the use of unsecured communication channels (e.g., public Wi-Fi) when submitting sensitive data.

Data Retention

Your information is retained only as long as necessary for:

• Fulfilling orders and providing services
• Maintaining your account (if created)
• Meeting legal or regulatory requirements
• Resolving disputes or enforcing our terms

We periodically review our data retention practices to ensure we are not holding information longer than required.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent to receive marketing emails
• Object to certain data processing activities

Updates to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Any revisions will be posted on this page with an updated effective date.

Questions about this Privacy Policy?

Please email us at support@ltashirt.com. We’re happy to assist you with any concerns about your data, your rights, or our practices.

At Ltashirt, we take pride in delivering high-quality products to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

Eligibility for Returns

We want you to be happy with your purchase. Therefore, we accept returns under the following specific conditions:

• You received the wrong item, incorrect size, or wrong color. This means the product you received does not match what you ordered. If this happens, please contact us so we can arrange a return or exchange for the correct item.
• The item was damaged or defective upon arrival. We take care in packaging your order, but if your item arrives damaged or with a manufacturing defect, please notify us immediately. We will gladly assist you with a return or a suitable resolution.
• We do not accept returns for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order. We encourage you to review product details and sizing charts carefully before ordering. Returns are only accepted for errors on our part or if the product is faulty upon arrival.

Return Time Frame

All return requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return or refund.

Mandatory Requirements for Return Requests

To initiate a return, please contact our customer support team through the “Contact Us” page on our website. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence:
  
  • At least 2 clear, close-up, and well-lit images showing the issue
  • Photos should include:
    • The affected area or damage
    • The item’s size tag (if size is incorrect)
    • The full front and back of the product
• Return Preference: Let us know if you prefer a replacement or refund

Important: Return requests without complete photographic evidence will be automatically rejected.

Return & Refund Process

Once your return request is reviewed and approved:

• If a replacement is available, it will be shipped free of charge.
• If the item is out of stock, we will issue a full refund to your original payment method.

We will notify you via email once your return is processed.

Items Not Eligible for Return

We cannot accept returns or issue refunds in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without authorization
• Any return initiated after 30 days from delivery

Need Help?

If you have any questions or concerns about your return, please don’t hesitate to reach out. Our customer support team is always ready to assist you.

Contact us via the [Contact Us] page or email: support@ltashirt.com

Order Processing: Getting Things Ready

Once you’ve placed your order, our team gets to work quickly to prepare it for shipment.

• Our Standard Processing Time: Most orders are processed and ready to leave our facility within 1 to 2 business days. We understand you’re eager to receive your items, and we strive to make this stage as efficient as possible.
• Priority for Early Birds: For those who get their orders in a bit earlier, specifically before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we prioritize these for same-day processing. This means if you order before our daily cut-off, we’ll do our best to get it sorted and potentially on its way to you that very day!
• Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during U.S. federal holidays will be processed on the next business day. We appreciate your patience during these times.

Shipping Duration: On Its Way to You

After your order has been processed and handed off to our shipping carrier, you can expect it to arrive within our standard delivery window.

• Our Standard Delivery Time: Once shipped, most orders are delivered within 5 to 7 business days via our standard shipping service. Please remember that this is an estimate and the actual delivery time can depend on your location within the U.S.

Our Trusted Delivery Partners

To ensure your package is handled with care and delivered reliably, we partner with a selection of reputable carriers.

• Our Carrier Network: Depending on your specific delivery address and the size and weight of your package, we carefully choose from trusted carriers such as the United States Postal Service (USPS), FedEx, or United Parcel Service (UPS). Our selection process aims to provide the best balance of speed and reliability for your shipment.

Simple and Transparent Shipping Fees

We believe in keeping things straightforward, especially when it comes to shipping costs.

• Our Flat-Rate Promise: We offer a simple flat-rate shipping fee of $6.99 per order. This means that no matter how many items you purchase or the overall weight of your order, you’ll only pay this one low fee.
• No Hidden Costs: You can shop with confidence knowing that the shipping fee you see at checkout is the final shipping cost – no unexpected charges will appear later.

Keeping You in the Loop: Tracking Your Order

We want you to be able to follow your package’s journey.

• Your Tracking Number: As soon as your order leaves our warehouse, you will receive an email containing your unique tracking number. This allows you to monitor the progress of your shipment directly through the carrier’s website.
• Need Help with Tracking? If you don’t receive a tracking number within 3 business days after placing your order, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you.

A Note About Potential Delays

While we work diligently to ensure your order arrives within the estimated timeframe, there are occasional circumstances beyond our control that can affect delivery times.

Factors That May Cause Delays: These can include severe weather conditions, unusually high order volumes during peak seasons or holidays, and unforeseen issues on the part of the shipping carrier. We appreciate your patience and understanding should such delays occur. Rest assured, we will always do our best to keep you informed if we become aware of any significant delays affecting your order.Still have questions about your order or delivery? No worries – just drop us an email at support@ltashirt.com and we’ll be happy to help. We’re always here to make sure your shopping experience goes smoothly!