FAQs

Welcome to LTASHIRT's FAQ page, where we answer your most common questions about orders, shipping, payments, returns, and more. If you need further assistance, feel free to contact our support team at support@ltashirt.com.

1. Orders & Payments

How do I place an order?
- Simply browse our collection, select your favorite sweatshirt, choose the size and color, and click “Add to Cart.” Proceed to checkout, enter your details, and complete your purchase.

What payment methods do you accept?
- We accept PayPal, Visa, MasterCard, American Express, and Discover. All payments are processed securely.

Is my payment information secure?
- Yes! We use SSL encryption and secure payment gateways to protect your personal data.

2. Shipping & Delivery

Where do you ship?
- Currently, we only ship within the United States.

How much does shipping cost?
- Standard shipping is $6.99 for all orders.

How long will it take to receive my order?
- Processing time: 2-4 business days
- Shipping time: 3-5 business days
- Total estimated delivery: 5-9 business days

How can I track my order?
- Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package.

3. Returns & Refunds

Can I return or exchange an item?
- Yes, you can return items within 30 days of delivery. Items must be unused and in original condition.

Do I have to pay for return shipping?
- Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.

How long does it take to receive a refund?
- Refunds are processed within 5-7 business days after we receive your returned item.

4. Order Modifications & Cancellations

Can I change my order after placing it?
- No, once an order is confirmed, we cannot modify the size, design, or shipping address. Please review your order carefully before checkout.

Can I cancel my order?
- Yes, but you must request cancellation within 12 hours of placing the order. After this period, your order may have already been processed.

5. Product & Sizing

What materials are your sweatshirts made of?
- Our sweatshirts are made from premium cotton-blend fabric, ensuring softness, durability, and comfort.

How do I find the right size?
- Check our Size Guide on the product page for exact measurements before purchasing.

How do I wash my sweatshirt?
- Wash in cold water, tumble dry on low heat, and avoid ironing directly on printed designs to maintain quality.

6. Contact & Customer Support

How can I contact LTASHIRT?
- You can email us at support@ltashirt.com for any inquiries.

Do you have a customer support phone number?
- Currently, we provide support via email only to ensure fast and efficient responses.

Still have questions? Contact us at support@ltashirt.com, and we’ll be happy to help!